Dear Valued Clients,
Please be advised that Vodacom has scheduled emergency maintenance on one of their network nodes to resolve an APN routing issue - We anticipate a maximum downtime of 30 minutes during this maintenance window where SIM connectivity will be impacted.
We apologize for any inconvenience this may cause and appreciate your patience.
We will provide a further update once the maintenance has been completed.
We are currently monitoring the environment closely to confirm full stabilisation.
If you are still experiencing issues, please contact our support team at support@ionlinesp.com and they will be happy to assist.
Our investigation indicates the disruption is related to instability in an upstream third-party dependency used during our authentication flow. Our engineering team is monitoring the upstream service and implementing mitigations to restore normal login performance.
If you need urgent assistance while login is degraded, please contact our support team on support@ionlinesp.com and they will help action requests where possible.
Dear valued client,
We would like to inform you of planned maintenance work that needs to be carried out on our core network in South Africa. During the change window, data traffic services may experience intermittent connectivity. The CentralFlex platform and APIs will remain available for this period of time.
Change Window Details:
Date: 10 May 2026
Start Time: 00:00 SAST
End Time: 4:00 SAST
Potential Downtime: 10 minutes
Affected Services: Data traffic
Should you experience any issues after the change has been completed, please don't hesitate to contact our support team at support@ionlinesp.com so we can escalate the issue for urgent resolution.
We thank you for your understanding and cooperation in this regard.
Sincerely,
iONLINE Team
Dear valued client,
We would like to inform you of planned maintenance work that needs to be carried out on our core network in South Africa. During the change window, data traffic services may experience intermittent connectivity. The CentralFlex platform and APIs will remain available for this period of time.
Change Window Details:
Date: 3 May 2026
Start Time: 1:00 SAST | 23:00 UTC
End Time: 4:00 SAST | 2:00 UTC
Potential Downtime: 20 minutes
Affected Services: Data traffic
Should you experience any issues after the change has been completed, please don't hesitate to contact our support team at support@ionlinesp.com so we can escalate the issue for urgent resolution.
We thank you for your understanding and cooperation in this regard.
Sincerely,
iONLINE Team